Privacy Policy

This Privacy Policy describes how PEAK collects, processes, and protects the personal data of its customers and visitors, in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Greek law.

At PEAK, you can participate in activities and classes related to the ski simulator, rock climbing (bouldering and climbing wall), and the children’s play area. You can book classes or activities either online or at our facilities. During this process, we process personal data.

1. Types of data we process

PEAK may process the following personal data:

  • Full Name
  • Contact information (phone number, email address)
  • Date of birth (especially for classification into age groups)
  • Reservation and enrollment information for classes or activities
  • Level of experience and progress in skiing and/or climbing
  • Profile photo (if provided; optional)
  • Payment or billing information (where required)
  • Information on minors, provided exclusively with the consent of a parent or guardian
2. Purposes of Processing

The above data are used for the following purposes:

  • Managing reservations and ensuring the proper organization of classes and activities
  • The display of names in our internal programs and calendars
  • Monitoring participants’ progress by our staff
  • The classification of courses by age group
  • Sending booking confirmations, updates, and receipts
  • Communications regarding offers and informational materials (with the option to opt out)
  • Ensuring the safety of our participants and our facilities
3. Data Retention Periods

Personal data is stored in secure systems for as long as necessary to provide our services and comply with legal obligations.

If a customer has been inactive for a certain period of time [e.g., 4 years], their data may be anonymized or deleted, unless retention is required by law. The sending of promotional communications may be discontinued at any time upon request.

4. Data Protection Measures

PEAK takes appropriate technical and organizational measures to protect personal data, such as:

  • Use of secure and up-to-date information systems
  • Restricted access to data by authorized personnel only
  • Confidentiality Obligation for All Employees
5. Transfer of Data to Third Parties

We do not disclose personal data to third parties unless it is necessary for:

  • Compliance with legal obligations
  • The provision of our services through partners (e.g., accounting or technical services)

In any case, compliance with the GDPR is ensured.

6. Rights of Data Subjects

You have the right to:

  • Access to Your Personal Data
  • Correcting or deleting them
  • Restriction or Objection to Processing
  • You may withdraw your consent at any time
  • Filing a Complaint with the Personal Data Protection Authority
7. Contact Information

For any questions regarding this Privacy Statement or to exercise your rights, please contact us:

Email: reservations@kalavrytapeak.gr
Phone: 269 2024 521

This Privacy Statement is subject to change. The most recent version will always be available on our website.